Refund and Cancellation Policy

1. General Position

a. Except as set out in this Policy or as required by applicable law, all Fees paid to Nepotize are non-refundable.

b. We do not offer a cooling-off or trial-refund period beyond any free trial separately offered under the Terms of Service.

2. Cancellation by You

a. You may cancel your subscription at any time through your account settings or by written notice to Support@Nepotize.com. Cancellation will take effect at the end of your current billing period, and you will retain access to the Service until that date.

b. Save as otherwise required by applicable law, no refund (whether in whole, in part, or on a pro-rated basis) is payable for any unused portion of a billing period following cancellation.

3. Cancellation or Suspension by Us

a. If we terminate your subscription for your material breach of the Terms of Service, you are not entitled to any refund of Fees already paid.

b. If we discontinue the Service, or a material part of it that you have paid for, without cause attributable to you, we will refund a pro-rated portion of any prepaid Fees corresponding to the unused period, unless we offer an equivalent replacement service at no additional cost.

4. Failed or Defective Service

a. Where the Service fails to conform to the warranty given in the Terms of Service during the applicable Warranty Period, your remedy is as set out in that warranty clause and is not affected by this Policy.

b. Nothing in this Policy limits any right or remedy you may have under the Consumer Protection (Fair Trading) Act 2003 (Singapore) in respect of a consumer transaction, including any right to repair, replacement, price reduction, or rescission for goods or services that do not conform to contract, which cannot be excluded by this Policy or the Terms of Service.

5. Billing Errors

a. If you believe you have been charged in error, contact us at Support@Nepotize.com within 30 days of the disputed charge. We will investigate and, where we determine that an error occurred, issue a corrective refund or credit within 10 days of confirming the error.

6. How Refunds Are Made

a. Any refund due under this Policy will be made using the original payment method, unless we and you agree otherwise, and will ordinarily be processed within 20 business days of approval.

7. General

a. Relationship to the Terms of Service. This Policy is incorporated into and forms part of the Terms of Service. In the event of a conflict, the more specific provision (this Policy, for refund and cancellation matters) prevails.

b. Changes to this Policy. We may update this Policy from time to time. The current version will be made available on the Service, and material changes will be notified to you in accordance with the Terms of Service.

c. Governing law. This Policy is governed by, and construed in accordance with, the laws of Singapore.